Terms & Conditions

Text messaging terms (SMS)

Program name: Customer Comfort Heating & Cooling Customer Notifications.

What the program is. When you opt in, Customer Comfort Heating & Cooling sends text messages about your service: billing notifications, appointment reminders and confirmations, dispatch notifications when your technician is on the way, job completion surveys, and replies to questions you text us.

How you opt in. You can opt in verbally in person at our office or your home, verbally over the phone when you call us, or by checking the SMS consent box on our website contact form. When we register you as a customer for the first time, we ask for your phone number and whether you would like to opt in to SMS based billing notifications, appointment reminders, dispatch notifications and job completion surveys.

Consent is not a condition of purchase. You can decline texts and still hire us, and we will reach you by phone or email instead.

Message frequency varies. Most customers get a handful of messages around each appointment or invoice.

Message and data rates may apply. Your carrier's standard messaging and data rates apply to messages you send and receive. Check with your carrier if you're unsure about your plan.

To stop: text STOP to any message from us at any time. You will receive one final confirmation text and no further messages will be sent. You can opt back in at any time by asking us or by texting START.

For help: text HELP for support or more information, call (616) 260-2894, or email help@customercomfortmi.com.

Carriers. Messages are supported on major U.S. carriers. Carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and device and is not guaranteed.

Your number. By opting in you confirm that you are the owner or authorized user of the phone number you give us. If you change or give up your number, please tell us so we don't text the next person who gets it.

Privacy. Your mobile information and opt-in consent are not shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for the full details.

Using our website

You may use our website to learn about our services, contact us and book service. Please don't use it to send spam, scrape content, submit false information, or try to interfere with how the site works. Booking requests submitted through the site are requests, not confirmed appointments, until we contact you to confirm a date and time.

Our website may link to other sites, such as our online booking tool, Google Maps and our financing partners. We are not responsible for the content or privacy practices of other sites.

Estimates and pricing

Estimates for new equipment and installations are free. The price on a written estimate is good for the period stated on it (typically 30 days) and covers the work described; changes in scope, unforeseen conditions such as hidden damage, code upgrades required by the inspector, or added equipment are priced separately and approved by you before we proceed.

Our diagnostic fee is $99 during business hours and $149 outside them (ComfortCare members pay nothing during business hours and $99 after hours). It covers a technician coming out and finding the actual problem. Repair prices are quoted before the work starts, and we don't start until you approve them.

Offers, coupons and promotions shown on this site are subject to the terms printed with them, are limited to one per household unless stated otherwise, can't be combined with other offers unless stated otherwise, and may end or change without notice.

Scheduling, access and cancellations

Appointment windows are estimates; we text or call when the technician is on the way. Please make sure an adult (18 or older) is home, the equipment is reachable, and pets are put up. If we can't get in or can't reach you at the scheduled time, a trip fee may apply.

Give us as much notice as you can if you need to reschedule; we ask for at least 24 hours. There is no charge to reschedule an estimate. Installation dates depend on equipment availability and weather, and we'll keep you posted if anything shifts.

Payment

Repairs and service calls are due when the work is done. Installations follow the payment schedule on your estimate, typically a deposit at signing and the balance on completion. We accept cash, check, major credit cards and financing through our lending partners. Financing is subject to the lender's approval and terms. Late balances may accrue interest and collection costs as allowed by Michigan law. Equipment remains our property until it is paid for.

Warranties

New equipment carries the manufacturer's parts warranty (10 years on Goodman equipment when registered within 60 days, which we do for you), plus the labor plan stated on your estimate. Our workmanship warranty on installations and repairs is stated on your estimate or invoice. Warranties do not cover damage from misuse, neglect, lack of maintenance, power problems, freezing, flooding, work done by others, or acts of nature. Keeping up with annual maintenance (such as ComfortCare) is required by most manufacturers to keep the parts warranty in force.

We are licensed and insured in the State of Michigan and pull permits where required. Beyond what is stated on your estimate, invoice or ComfortCare agreement, we make no other warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose, to the extent Michigan law allows.

ComfortCare

Membership in ComfortCare is governed by the plan agreement you sign. Plan benefits, pricing, renewal and cancellation terms are set out there. If anything on this site differs from your agreement, the agreement controls.

Limitation of liability

To the extent Michigan law allows, our total liability for any claim related to our website or our services is limited to the amount you paid us for the work involved. We are not liable for indirect or consequential damages such as lost time, lost income, hotel stays, food spoilage, or damage caused by conditions we did not create, including pre-existing defects in your home or equipment. Nothing in these terms limits liability that can't be limited under the law, including liability for our own negligence causing bodily injury.

Reviews, photos and things you send us

If you leave us a review, send us a photo, or give us feedback, you give us permission to use it (with your first name and last initial) on our website, social media and other marketing. We will never make up a review or change what you said. If you'd like us to take something down, just ask.

The text, logos, photos and design on this site belong to Customer Comfort Heating & Cooling or our licensors. You're welcome to share links to our pages, but please don't copy or reuse our content without permission.

Governing law and disputes

These terms are governed by the laws of the State of Michigan. If we have a disagreement, call us first; we'd much rather work it out over the phone. Any dispute that can't be resolved that way will be handled in the state or federal courts serving Kent County, Michigan.

Changes to these terms

We may update these terms from time to time. The current version is always at customercomfortmi.com/terms.html with the "last updated" date at the top. Continuing to use our website or text program after a change means you accept the new terms.

Contact us

Customer Comfort Heating & Cooling
2396 17 Mile Rd NE
Cedar Springs, MI 49319
Phone: (616) 260-2894
Email: help@customercomfortmi.com

See also our Privacy Policy.